Traceful Support
Need help with tracing, downloads, AI generation, your account, or a purchase?
Email support
support@asantrava.com
support@asantrava.com
Purchases
Use Profile → Account → Restore Purchases with the Apple ID used to buy Traceful. Subscriptions can be managed in your Apple account settings. Deleting a Traceful account does not cancel an Apple subscription.
Account deletion
Open Profile → Account → Delete Account. Your account-linked cloud records are deleted; local drawings remain unless you remove them separately.